Cloud Support

Salesforce Platform Development

Have a Salesforce platform development project or need some assistance troubleshooting your existing code base or integrations? We provide support for Apex (Classes & Triggers), Visualforce, Web Services, Flows, Sites, Single Sign On, Third Party Applications, APIs, Outbound Messages, Static Resources and other Salesforce platform development needs.

Purchase your hourly developer support package and we will assign a resource who will contact you to review your needs. Be prepared to explain your requirements or explain what problem you are trying to solve. Use this time for a single development problem, allowing us to troubleshoot your code or designing/building your required solution. If we determine the project cannot be completed in prepaid hours, we may give you an estimate, if possible, of expected additional time to complete your development request. You may purchase additional developer time from this support site in blocks of 1, 8 or 16 hours and additional time will be scheduled on a first-come, first-served basis following your initial assessment.

  • Creation, review & modification of new/existing Apex triggers, Visualforce pages, Apex classes & Static Resources
  • Configuration of custom buttons or button behavior overrides
  • Configuration and customization of third-party applications
  • User maintenance (adding and modifications, de-activating, password resets, role management, profile management, public groups, queues)
  • Security model management (record sharing, accessibility settings, password & session settings, delegated administration)
  • Modification to configuration (creation or modification of custom objects, record types, fields, workflows, approval processes, page layouts, custom links and buttons, report types, Apps, tabs, labels, validation rules, assignment rules, auto-response rules)
  • Modification of specialized features (S2S, Console, Content)
  • Modification of standard objects (Ideas, Campaigns, Products, Assets, Contracts, Leads, Account, Opportunities, Activities, Cases, Solutions, Users)
  • Modification of custom objects (Objects with API names ending in "__c")
  • Analytics support (creation, modification and management of views, reports and dashboards)
  • Template support (creation or modification of email templates, mail merge templates, letterhead)
  • AppExchange package support (installation, management or removal of AppExchange packages)
  • Feature activation requests (extended mail merge, multi-currency)
  • Salesforce Premier Support management (log, review and management requests)
  • Data services (import of records; export of records; mass transfer; mass delete services)
  • Desktop application support (Connect for Microsoft Outlook, Connect for Office, Force.com Connect Offline)
  • Training (developer)
  • Other (other development services as requested and agreed by Interactive Ties)
  • Work.com, Desk.com, IOT Cloud, Wave Analytics & Pardot
  • Documentation for development items not built or designed by Interactive Ties
  • Fixed fee engagements
  • Projects which require more than 32 hours of total time to complete based upon our estimation
  • Clients that are utilizing the Contact Manager or Group Edition
  • Professional Edition customers without access to the required API resources
  • Work will always be deducted in quarter-hour increments.
  • The rates shown are based on payment through this website through our secure online payment system.
  • Time purchased under a 4 hour developer support package may only be applied to a single matter or request and may not be carried over to other projects or requests and shall expire upon the earlier of reaching 4 hours, completion of the request or 1 month from purchase.
  • Time purchased under a 8 or 16 hour developer support package may be applied to multiple matters or requests and unused time will expire 3 months from purchase for 8 hour packages and 6 months from purchase for 16 hour packages.
  • Packages of the same size purchased at the same time will expire at the same time.
  • The initial 4 hours of any purchased development support will receive priority treatment. Effort beyond the initial 4 hours will be prioritized based on order of receipt of request and severity of request as follows: Priority 1: Total outage to all users; Priority 2: Partial outage or multiple users impacted; Priority 3: Single user impact; Priority 4: new features, request and general user questions and support.
  • Support packages are based on support via phone or web conference. On-site support is not available under these packages, but can be purchased separately. Please contact us for more details.
  • Effort expended by Interactive Ties to gain access to client systems will be charged to package.
  • No-show appoints or appointments cancelled with less than 4 hours notice will deduct the greater of 1 hour or 50% of the cancelled scheduled appointment time from the available support plan balance.

Looking for an extra Salesforce developer or architect!

We can augment your existing team or we can be your outsourced development team.

Contact Us!